A Listing Presentation Amidst Disarray

A Listing Presentation Amidst Disarray

 

"You came highly recommended" was the feedback I received when the homeowner called to tell me that the family had decided to work with someone else.

 

As far as Mr. Seller was concerned,  both REALTORS®, up for the estate sale, were equal in terms of knowledge, dependability etc. but the other agent's local office was the last deciding factor.  

 

My frank response was that I mainly work from home and my GPS directions read 6 minutes to his house. Naturally, I went into deeper detail about how modern technology has changed our industry, and more than 90% of buyers start their search online.

None of that is really important, though, because I didn't change his mind. He may or may not have genuinely believed the local brokerage was integral to the success of his transaction. 

However, I have picked up a thing or two about the decision-making process in the last couple of years.

And what I learned was that his rationale was, more than likely, just that.

The core emotion underneath his decision was trust, or, more accurately, the lack of it.

As I entered the premises, I found myself in competition with other activity. The husband showed me around the property while his wife was kept busy with other family members who were there to see if they could make good use of the furniture, assorted knick knacks and other mementos that were being cleared from the residence.

It was, somewhat, chaotic.

Except for a greeting and a final couple of minutes where everyone stood near the front door, I had no interaction with the wife; the obvious decision maker.

I blame myself for failing to build rapport and convey an air of trust.

An instructor, once, taught that guests sit at the dining room table while family sits in the kitchen. Standing by the door is never an appropriate way to conduct business.

The circumstances surrounding this listing presentation were less than ideal and will not be repeated.

The homeowners are lovely people. Just calling to inform me of their decision shows a level of class not often seen in our line of work.

I deeply regret the missed opportunity to get to know them better.

 

 

 

 

No matter how you spend your day, come home to this

 


 

Long Island Real Estate Needs? 

Reach me @516.395.8376

 

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CHARLES RUTENBERG REALTY INC.  *****  516-575-7500  *****

ABOUT THE AUTHOR: Graduate REALTOR Institute 

Jill Sackler, NYS Real Estate Broker Associate based on Long Island's South Shore
 
 

Sunny Isles, Fl 

 

  

     Specializing in Lifecycle Real Estate Transitions

"When your family doesn't fit your family home, I can help."
 
 
 
 
 
   
   

   

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©Jill Sackler 2010
 

 

Comment balloon 68 commentsJill Sackler • November 13 2014 09:04AM

Comments

It happens. In the end, we never really know what sways the decision towards us or towards another agent getting the listing. I agree that the sellers' call to you was classy and certainly a lot more than we normally get.

BTW, If the picture accompanying this post is of the property, I'd say you dodged a bullet!

Posted by DALIA KIBBY, Selling Broward County Homes with Passion! (Sellstate Partners Realty) almost 5 years ago

Very well written blog! Good point about being at a disadvantage - standing at the back door to talk rather than getting to sit down. Will watch more for that one in the future - but obviously hard to control!

Posted by Eileen Begley, Monterey Real Estate (Coldwell Banker, DelMonte) almost 5 years ago

Hi Jill, I recently went to a listing appointment much like this. The hubby and wife were very preoccupied which made it hard to do my listing presentation. They had little trust for real estate agents in general, but they did call me after a year since my first meeting them. Don't beat yourself up too much. As much as we like to think we can all be very pursuasive and move folks to where we would like them to be, some just are not willing. Congrats on the well deserved feature!

Posted by Cindy Westfall, ABR,GRI Your Tualatin & Portland Metro Real Estate (Premiere Property Group,LLC Portland Metro & Suburbs Oregon) almost 5 years ago

Jill, The term “ignorance is bliss” comes to my mind.  People dealing with the loss of a loved one and in the midst of going through possessions, etc. do not think clearly.  Their emotions are heightened and their focus is, well, scattered.  You did the best you could.  6 miles from the property and they went with a “local agent” … that alone does not make sense to me.

Posted by Kathleen Daniels, San Jose Homes for Sale-Probate & Trust Specialist (KD Realty - 408.972.1822) almost 5 years ago

Very nice post, I agree you were at a disadvantage but I'm sure they didn't advice you of having family over during your presentation or you wouldn't have scheduled that appointment.

Have A Wonderful Blessed Day!!!!

Posted by IRMA Beltran, Your Real Estate Agent 4 Life Always there 4 You! (Century 21 M & M and Associates-Turlock homes Real Estate) almost 5 years ago

You handled the situation like a real professional, Jill.  Not everyone understands the power of the Internet or having such a chaotic mess happening during your appointed time.

Posted by Scott Gleason, Westfield NJ New Homes Specialist (RE/MAX Select) almost 5 years ago

Great picture.  Yes, with the wife not paying attention you were probably set to fail from before you walked in the door.  Perhaps the wife had already picked the other agent?  That's a tough situation, especialy with other family members there too, engaged in conversation.  Sometimes it's hard to control the situation even when we know what it should "look" like.  

 

Posted by Ranee Bray, North of Austin Homes (TCP Real Estate) almost 5 years ago

 We look back at the meetings we have, and since they are always so vast and varied, it's hard to be tossed into a situation we've never dealt with before.  Looking back, sure you could have done thus and so . . . but what goes on during is new.  

Posted by Carla Muss-Jacobs, RETIRED (RETIRED / State License is Inactive) almost 5 years ago

I had one very similar to this experience last month. I wish you had written this two months ago.  I needed it then...and now as well. Thanks!

Posted by Gary L. Waters Broker Associate, Bucci Realty, Fifteen Years Experience in Brevard County (Bucci Realty, Inc.) almost 5 years ago

It always insightful reading about other Agents experiences.  I like the kitchen table versus dining room table concept.  Thak you!

Posted by MICHELE WRIGHT, REALTOR- GRI-SRS-CBR (Better Homes and Gardens, Masiello Group) almost 5 years ago

Thank you for sharing your experience. It happened and it hurts. Don't blame yourself. We cannot control all of the circumstances.

Posted by Rosalind Nicholas, Toronto Condo Real Estate Agent, Toronto ON (RE/MAX Condos Plus Corporation, Brokerage) almost 5 years ago

If you don't build rapport, you rarely get a signed contract - at least that's the rule in my world.

Its great that they took the time to call you back - so many times the agents not hired are left hanging.

Posted by Jeanne Dufort, Madison and Lake Oconee GA (Coldwell Banker Lake Country) almost 5 years ago

Im on the side of thinking like DALIA KIBBY and Ranee Bray , if you were the 2nd one thru the door and the first one satisfied the need , she maybe saw your visit as unecessary and she was busy with other details of the estate. I have personally asked to be first if multiple interviews and have said asked the sellers at the table ( kitchen , wink-wink  ) were they satisfied with what  I could offer ? and if so.. would it be easier on them for me to cancel their appts with the other agent(s)  ? It has worked a time or two!

Hey, it may not sell, have you seen if price and condition were fair ? ?

It could always come back to you !

Posted by Michele Connors, Your Eastern North Carolina Realtor (The Overton Group, LLC Pitt & Carteret County) almost 5 years ago

Jill, that's really some good reflection on your part, and thanks for sharing this with us. The rest is really pretty easy after trust has been established. 

Posted by Adrian Willanger, Profit from my two decades of experience (206 909-7536 AdrianWillanger-broker.com) almost 5 years ago

Ever now and then we all run into Disfunctional familys/sellers, and when you think about it, the selling process probably brings a lot of that disfunction to the surface...and it is we that get immersed in it.  We can only imagine that something ugly has brought about the need to sell and you got the brunt of it Jill.  In the end the papa (I predict) demonstrated some professionalism by calling you...Bravo.  And BRAVA to you for a thought provoking POST!  JIM in Paradise

Posted by James Bath, REALTOR® , AHWD® , SRES® ,e-PRO® (Gulf Shores Realty) almost 5 years ago

I try to learn early on who the decision maker will be. In our area, more than likely that will be the husband so if he can't be present, it's a waste of my time.

Posted by Tammie White, Broker, Franklin TN Homes for Sale (Franklin Homes Realty LLC) almost 5 years ago

A lesson for all of us, too.  Sometimes we just don't get a good chance at a best first impression.  Thanks for sharing!

Posted by Jan Green, HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN (Value Added Service, 602-620-2699) almost 5 years ago

     The oldest rule in the book... who makes the decision?   If they are not present to sign a contract, all is lost!

Posted by Fred Griffin, on leave of absence from ActiveRain, Licensed Florida Real Estate Broker (Fred Griffin Real Estate) almost 5 years ago

It appears that you have handled the situation with class and professionalism.  You never know where future business may come from down the road just by being there and being true to who you are!

Posted by Paula McDonald, Granbury, TX 936-203-0279 (Beam & Branch Realty) almost 5 years ago

Jill, it's good to reflect back on a visit to see where you could've improved the outcome. I don't list often, but when I do a listing presentation without success I replay that meeting over and over. 

Posted by Mike Cooper, GRI, Your Neighborhood Real Estate Sales Pro (Cornerstone Business Group Inc) almost 5 years ago

Sounds like the decision was already made by the wife otherwise you would not have been treated that way. 

Posted by Hella M. Rothwell, Broker/Realtor®, Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea almost 5 years ago

If the photo represents the house, they did you a favor. We can't get them all, as long as we get more than we lose

Posted by Ed Silva, Central CT Real Estate Broker Serving all equally (RE/MAX Professionals, CT 203-206-0754 ) almost 5 years ago

Jill Sackler I agree with what's been said by others. Much like reviewing game film after a contest, it's good to evaluate what went well, what did not seem to work, and just move on.

Posted by Wayne Johnson, San Antonio REALTOR, San Antonio Homes For Sale (Coldwell Banker D'Ann Harper REALTORS®) almost 5 years ago

Jill - thanks for sharing this experience.  It is impossible to get every opportunity and I am glad we all have leared from this experience.

Posted by Joan Whitebook, Consumer Focused Real Estate Services (BHG The Masiello Group) almost 5 years ago

Jill Sackler - happens once in a while. It's all about 'trust' or lack of it - you rightly said so!

Posted by Praful Thakkar, Andover, MA: Andover Luxury Homes For Sale (LAER Realty Partners) almost 5 years ago

Jill, that is surely disappointing and too bad the wife didn't take time to get to know and trust you. We had this happen a couple of weeks ago as well when a brother was helping his sister put her house on the market. She had already made up her mind that her tennis buddy (former) was going to list the house, and I don't think there was anything we could have done. She trusted her and spent very little time making any contact with us - she also was walking around the house deciding what to take and what to leave, etc.

Posted by Sharon Alters, Realtor - Homes for Sale Fleming Island FL (Coldwell Banker Vanguard Realty - 904-673-2308) almost 5 years ago

Jill, I'm sorry this one got away.  It is the Seller's loss.

Posted by Sharon Parisi, Dallas Homes (United Real Estate Dallas ) almost 5 years ago

I went through this episode in the spring. The husband told me it was his choice. I'd even be willing to believe he believed he was the decision make.  Wife was too busy to meet me at the property (with the husband).

Husband did have the unpleasant task of calling and suggesting his wife had made alternative plans.

It wasn't a call I like to receive, but as in your case, I respected the fact that he made it.  And I have to believe it was not pleasant for him to make the call.

In your case, Mr Seller probably wasn't feeling rosy either.

Lesson learned, and you move on.

Posted by Claude Labbe, Realty for Your Busy Life (Real Living | At Home) almost 5 years ago

Jill,

I have had the same experience. The decision was probably already made. The best thing to do, which gives you a little power, is to say to the seller "why don't we schedule another time which would be more convenient for you because I have some very valuable information that you will want to hear." If they won't reschedule then you got your answer.

 

Posted by Ron Buck, Associate RE Broker at Keller Williams Realty (The Ron Buck Group) almost 5 years ago

I really think that life is a presentation midst of disarray at times, don't you? Love and light as always.

Posted by Laura Cerrano, Certified Feng Shui Expert, Speaker & Researcher (Feng Shui Manhattan Long Island) almost 5 years ago

Sometimes the decision beyond our reach and it's hard to dig out of the hole as the previous commenter said.

Posted by Laura Cerrano, Certified Feng Shui Expert, Speaker & Researcher (Feng Shui Manhattan Long Island) almost 5 years ago

In sales you always want to control the message and the setting for maximum results.  And at times you just can't.  You ran into this.  I did as well last summer and lost to an agent who promised them their asking price.  Only comfort I have is the property has not sold but has been reduced to my original proposed price point.  You can be right and still lose the listing.  My situation was similar and the house full of family.  Where the men were drinking heavily -  it was tough to keep their attention. 

Posted by John F Muscarella, Broker/Owner, Venice, FL, Florida's Suncoast (RIVER FARM PROPERTIES, LLC) almost 5 years ago

The wife sounds as if she had already made her decision before you even got there, so there is nothing you could have done any differently.  Next!

Posted by Susan Haughton, Susan & Mindy Team...Honesty. Integrity. Results. (Long and Foster REALTORS (703) 470-4545) almost 5 years ago

Don't totally put all the blame on yourself. As I read your post my immediate reaction was that the wife had already decided on an agent and there was nothing you could have done to change her mind. In this business, you win some, you lose some. As Susan Haughton says "next." (Just chalk it up to a learning experience for the future.)

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (Coldwell Banker Residential Brokerage ) almost 5 years ago

There was so much going on there that I imagine how your mind was racing trying to find a strategy amidst the chaos.

Posted by Mike Belobradic, Your Trusted Advisor in Oakville Real Estate (Johnston & Daniel Oakville) almost 5 years ago

Oh the things that I would do different if I could. We can't change the past, but the future, now that's another story.

Posted by Raul Rodriguez, Looking out for the client's interest and not my p (Covenant Partners Realty) almost 5 years ago

I wouldn't be hard on yourself. Sometimes it's luck. Sometimes you show up for a listing presentation and the guy just returned from getting into a fender bender. I'll try to reschedule when he's in a better mood but he may not want to.

Get the next one!

Posted by Richard Robibero, e-Pro, ABR, SRS, Selling Your Home as if it were My Own! (Panorama R.E. Limited) almost 5 years ago

Sounds like the Mrs. had already made up her mind even before your arrival. I'd say there was a lack of communication between this couple.

Posted by Roger D. Mucci, Lets shake things up at your home today! (Shaken...with a Twist 216.633.2092) almost 5 years ago

Jill - sometomes pieces don't fall into palce. But even understanding it, still, it is so frustrating...

Posted by Jon Zolsky, Daytona Beach, FL, Buy Daytona condos for heavenly good prices (Daytona Condo Realty, 386-405-4408) almost 5 years ago

Jill, there will be a next one. No need to regret. You can not get them all. Even if you do everything perfect.

Have a great one!

Posted by Inna Ivchenko, Realtor® • Green • GRI • HAFA • PSC Calabasas CA (Barcode Properties) almost 5 years ago

Jill, sometimes not getting a listing turns out to be a blessing in disguise.  Better luck next time!

Posted by Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES, Florida Waterfront and Country Club Living (Tropic Shores Realty - Ich spreche Deutsch!) almost 5 years ago

Jill - I think someone did you a huge favor!    Tht did not look like an easy house to sell!

Posted by Dagny Eason, Fairfield County CT, CDPE Homes For Sale and Condo (Dagny's Real Estate) almost 5 years ago

Sometimes it is better to be the second agent. Keep an eye the property. You didn't lose the listing...you made room for a better client.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) almost 5 years ago

You hit a key point...find out who is the decision maker is. Thanks for sharing

Posted by Tammy Adams ~ Realtor / Podcaster, A Maricopa Agent who Works, Lives & Loves Maricopa (Maricopa Real Estate Co) almost 5 years ago

DALIA KIBBY Pic is a professional photo with creator's name on it. It is truly beautiful, though, and I was drawn to it. The estate sale had 50 years worth of accumulation in it that was being cleared, so it left me with the same vibe.

Eileen Begley Thank you. I learn something new everyday and I like to write about my experiences so others can go through the process with me.

Cindy Westfall I don't beat myself up as often but I still like to review what I did wrong and I try to not repeat it. So great to see you on AR. You were my first friend here all those years ago.

Kathleen Daniels Wise words from one who knows this niche inside and out. A time fraught with emotions.

Posted by Jill Sackler, LI South Shore Real Estate - Broker Associate (Charles Rutenberg Realty Inc. 516-575-7500) almost 5 years ago

IRMA Beltran Thanks for taking the time to read it. No, it didn't go like I imagined. I'm positive they just felt they were making good use of the time. While they had to be in the house, they could take care of a couple of things. I'll be more aware the next time and suggest we all take a moment to sit.

Scott Gleason Well, thanks but let's just say I like to make good use of my failed attempts. Someday, I hope there will be more successes.

Ranee Bray Perfectly said. It just got away from me.

 

Posted by Jill Sackler, LI South Shore Real Estate - Broker Associate (Charles Rutenberg Realty Inc. 516-575-7500) almost 5 years ago

Carla Muss-Jacobs, Principal Broker/Owner No presentation is like another. Still, with more experience, I should be able to recognize something that will not work and possibly reorient it.

Gary L. Waters, Broker Owner Waters Realty of Brevard, LLC Funny. So great to know that others experience the same thing. AR is fabulous in that regard.

MICHELE WRIGHT For me, too. That concept made immediate sense to me. That's why I remembered it.

Rosalind Nicholas No, I suppose not but it does hurt. Sometimes, you just get the feeling that something is perfectly right for you. Other times, you know you didn't want it anyway. This was a good one.

Jeanne Dufort Absolutely agree!

Posted by Jill Sackler, LI South Shore Real Estate - Broker Associate (Charles Rutenberg Realty Inc. 516-575-7500) almost 5 years ago

Michele Connors I have never pushed it as far as cancelling someone else's appointment but I think I may like to incorporate that in the future.

Adrian Willanger That does seem to be the magic word - for all of us in any situation.

James Bath Thank you. I wish I were in Paradise right about now.

Tammie White It's crucial piece of info and it appears to change from demographic to location.

Jan Green That sums it up - a lousy first impression. I'd love a do-over.

Posted by Jill Sackler, LI South Shore Real Estate - Broker Associate (Charles Rutenberg Realty Inc. 516-575-7500) almost 5 years ago

Fred Griffin You're right but I thought I would be speaking with husband and wife. I didn't realized she'd be occupied.

Paula McDonald You're very kind.

Mike Cooper That is what I'm doing. Just enough to learn, not enough to make me crazy.

Hella M. Rothwell Don't get me wrong. I wasn't treated poorly, not at all. I just think they thought it made sense to multi task. As an agent, I'm first figuring out the perfect listing scenario. I certainly don't expect the homeowners to know it.

Ed Silva It actually has tremendous curbside appeal in a lovely part of town. The pic resembles the disarray of cleaning out a house with a lifetime of accumulation.

 

Posted by Jill Sackler, LI South Shore Real Estate - Broker Associate (Charles Rutenberg Realty Inc. 516-575-7500) almost 5 years ago

Wayne Johnson Yeah, kind of like that. Helpful, up to a point.

Joan Whitebook Seriously, though, wouldn't it be great to reach a level where it is yours before you even enter the premises? Kind of like a famous actor who no longer needs to audition for the role.

Praful Thakkar I credit Borino for that insight.

Sharon Alters That sounds very similar. I guess it happens that way sometimes.

Sharon Parisi Thank you for your kind words.

Posted by Jill Sackler, LI South Shore Real Estate - Broker Associate (Charles Rutenberg Realty Inc. 516-575-7500) almost 5 years ago

Claude Labbe "It wasn't a call I like to receive, but as in your case, I respected the fact that he made it.  And I have to believe it was not pleasant for him to make the call." Yes, that's exactly it. Thanks for understanding.

Ron Buck That is the way I will handle it next time. Great suggestion.

Laura Cerrano Disarray does appear to be a recurring theme in my life ( lol.) It was a foregone conclusion, apparently. Probably, not all that much I could have done to turn it around.

John F Muscarella Oh, boy! The men drinking heavily sounds like even more challenging an experience.

Susan Haughton No, I honestly don't believe she had made up her mind but enough said about this experience anyhow. Next sounds appropriate.

 

Posted by Jill Sackler, LI South Shore Real Estate - Broker Associate (Charles Rutenberg Realty Inc. 516-575-7500) almost 5 years ago

Nina Hollander Definitely a learning experience for the future. I'm ready to start putting all these learning experiences to good use, however.

Mike Belobradic By the time I left the house, I already knew I had lost control and was only feeling cautiously optimistic.

Raul Rodriguez Almost sounds like it could have been a Dr. Seuss book - Oh, the places I would go...

Richard Robibero, ABR, SRS I had a close friend (now deceased) who always used to tell me "don't get into their heads."

Roger D. Mucci It was the wife's childhood home. It was her parents who passed so it was her wishes that counted the most and that's the way it should be. It was just bad luck that I didn't have her attention.

 

 

 

Posted by Jill Sackler, LI South Shore Real Estate - Broker Associate (Charles Rutenberg Realty Inc. 516-575-7500) almost 5 years ago

 

 

 

Silvia Dukes PA, REALTOR There have been many times that it turned out for the best. However, I'm not sure about this one. Time will tell.

Dagny Eason It's easy to be deceived by the condition but the price was fair and the other important selling factors were terrific.

Jon Zolsky, Daytona Beach, FL Of course, you're right. Understanding doesn't change a thing for now. I'm ready to put all my understanding into action.

Inna Ivchenko I don't need them all but I'm still striving for my fair share. It's the only way to make a living.

 

 

Posted by Jill Sackler, LI South Shore Real Estate - Broker Associate (Charles Rutenberg Realty Inc. 516-575-7500) almost 5 years ago

Margaret Rome, Baltimore Maryland Room, I've got! Thanks.

Tammy Adams The "decision maker" appears to be the key component to a successful sale. I came to real estate with a teaching background rather than a sales history. I may have to step back to readdress selling foundations. I do a first rate job when I already have the listing but lead generation continues to be a source of frustration.

Posted by Jill Sackler, LI South Shore Real Estate - Broker Associate (Charles Rutenberg Realty Inc. 516-575-7500) almost 5 years ago

Don't beat yourself up. Take this as a learning lesson. You will now know what to do next time. I made a list of things to do and things not to do. I read it before I go on a meeting that way... just in case... I forget something it will refresh my memory.

Posted by Sussie Sutton, UTR TEXAS Realtors - Rep for buyers and sellers. (UTR Texas Realtors) almost 5 years ago

You win some, you lose a lot. Have to get through all those "no's", so you can get to the winners.

Posted by Cheryl Dukes . . . . . Intown Atlanta (Solid Source Realty, Inc.) over 4 years ago

People decide things for all kinds of reasons.  I just had one that went with an agent who agreed to keep the home open every weekend until it sold and then priced it $25K over the comps.  Good luck to her!

Posted by Jeanne Gregory, The most important home I sell is YOURS! (RE/MAX Southwest) over 4 years ago

Sussie Sutton That's actually a really good idea. Rereading your list of to do's and not to do's.

Cheryl Dukes Real Estate, Agent with Solid Source Realty South Fulton Atlanta GA RE License #274930  That's the bottom line. It's just some you care more about than others.

Jeanne Gregory Yes, I know some agents will agree to anything so they can get the listing.

Posted by Jill Sackler, LI South Shore Real Estate - Broker Associate (Charles Rutenberg Realty Inc. 516-575-7500) over 4 years ago

Jill sometimes you just cannot win. Despite all your exprerience and great arguments the decesion maker had clearly made up their mind before you had even had a chance.

Posted by Graham Holmes - Yucaipa Homes Listing Agent, When Experience Matters (Reviron Realty - RDCPro e-Pro Listing Broker) over 4 years ago

Good morning Jill,

I too feel this family may have done you a favor by not choosing you as their listing agent. Sometimes not getting a listing is a blessing in disguise!

Posted by Dorie Dillard CRS GRI ABR, Serving Buyers & Sellers in NW Austin Real Estate (Coldwell Banker United Realtors® ~ 512.750.6899) over 4 years ago

This is an excellent post. Thank you for sharing and best of luck!

Posted by Jeremy K. Frost, Associate Broker, CNE, CRS, ePro, PSA (Keller Williams Realty) over 4 years ago

You learned something and that is a good thing. As others here have said, it may not sell so you may still get it later!

Posted by Barb Szabo, CRS, E-pro Realtor, Cleveland Ohio Homes (RE/MAX Trinity Brecksville Ohio) over 4 years ago

In my experience these situations are difficult to fix on the spot so they end up as learning experiences, as many have pointed out here.

Might the outcome have been better if you asked for a private meeting with the sellers when you scheduled the listing visit, rescheduled once you got there and noticed all the commotion or asked the husband to get his wife so the three of you could explore the fit among the three of you to sell the home?

Of course this is all Monday morning quarterbacking and we will never know. However, this situation could happen to any agent and it would help to be ready with some coping strategies and tactics to hopefully achieve a better outcome.

Thanks much Jill for telling us about your experience. You certainly have given us something worthwhile to think about.

Posted by James (Jim) Lawson, DBA, Broker Associate, RSPS, BPOR, HI & PE (DomainRealty.com LLC) over 4 years ago

Good Morning Jill,

That is unfortunate for the sellers because I know you will do a better job than the Realtor they picked.

 But as Dorie Dillard said, some things are not meant to be. And it could be a blessing in disguise.

 

Posted by Maria Gilda Racelis, Home Ownership is w/in Reach. We Make it Happen! (Home Buyers Realty, LLC-Manchester, Bolton. Vernon,Ellington) over 4 years ago

Hi Jill,

Great post.  But you're right, his perception is just that.  You can't change it.

Posted by Wayne and Jean Marie Zuhl, The Last Names You'll Ever Need in Real Estate (Samsel & Associates) over 4 years ago

I promise you, I have learned much more from failures and times I wasn't successful, than any of my accomplishments.

Just know you did everything right, this one just didn't go your way.

Posted by Joe Petrowsky, Your Mortgage Consultant for Life (Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709) over 4 years ago

As others have said, don't beat yourself up too much! We put a lot of work into listing agreements, not to mention making time to go out and meet with someone. To get the sense, on the spot, that no one is really listening is very uncomfortable. You don't know, though...maybe the other agent offered a very low commission, or as someone else mentioned, maybe the wife new the other Realtor. I did like the suggestion someone made of finding out ahead of time who will make the decision. You could also ask, "Will you both have time to sit down and go over my market analysis with me?" If the person says "no" then maybe schedule another time for the appointment. 

Posted by Nina Rogoff, Sells Real Estate! (RE/MAX Executive Realty) over 4 years ago

Jill Sackler

Don't be hard on yourself. That happens when even you know you could have done a better job

Posted by Tom Braatz Waukesha County Real Estate 262-377-1459, Waukesha County Realtor Real Estate agent. SOLD! (Coldwell Banker) over 4 years ago

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