A Trulia Question for Fellow Real Estate Agents

A Trulia Question for Fellow Real Estate Agents

 

I received a call this afternoon from a buyer I'm currently working with about a phone call she received from someone claiming to represent Trulia. 



The caller did not identify himself and there was no phone number that came up that she could call back for confirmation - just a bunch of zeros.



The caller was asking if she was currently working with an agent. My buyer responded that she was but did not give out any other information.

When she hung up, she realized this sounded very strange and thought to call me right away to see if this was legitimate.

I've never heard of this before and it doesn't sound right.

This buyer initially contacted me through Trulia, in regard to another listed property. I very much doubt that Trulia follows up with consumers who log onto the site, to see if the agent in question has responded to the buyer, in the name of customer service.

Is this another real estate agent trolling for business or an even more insidious scam?

 

Response from Matt Holder, Senior Manager, Trulia.com 2/4/2014

 

Hi, Jill! I'm Matt Holder and I am a project manager at Trulia (and a former agent at Coldwell banker). Kerrie sent your blog post my way. It sound like what may have happened is that your client--at some point in the past--may have asked for more infomation on Trulia and another agent called your now-client. As a lot of the other commentors correctly said, Trulia doesn't call prospects--so potenially the agent meant to say that they recieved the client's information from Trulia. Either way, I hope that provides some clarification, and feel free to let me know if you have any other questions!

 

 

 

 

Photo courtesy of Flickr.com Creative Commons License - Philip Rood photostream.

 

 

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ABOUT THE AUTHOR: Graduate REALTOR Institute 

Jill Sackler, NYS Real Estate Broker Associate based on Long Island's South Shore
 
 

Jill Sackler

 

 

  

     Specializing in Lifecycle Real Estate Transitions

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Comment balloon 20 commentsJill Sackler • January 30 2014 01:44PM
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